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Tag Archives: Gap
mystery of the 59fifty hats and their golden stickers
When I returned from China and rode the NYC subway for the first time (in years), I noticed a young dude wearing a baseball cap with the sticker labels still on the bill. I assumed he’d forgotten to take it … Continue reading
Posted in life is a mystery, something new i noticed
Tagged 59Fifty, baseball cap, brand, branding, gangsta, gangster, Gap, hats, label, marketing, NYC, stickers, subway, thug, trends
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elevators at The Gap in Hong Kong
Every time I go to The Gap in Hong Kong Central, I shake my head at this elevator on the lower level of the store. Can you see in this picture what I might be complaining about? Yes, the stairs. … Continue reading
Posted in Customer Service, Hong Kong, WTF, YOU SUCK!
Tagged bad design, confused, customer service, elevator, Gap, handicap, handicap access, hong kong, Hong Kong Central, ramp, retail, retail experience, shopping, strollers, The Gap, wtf
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J.Crew prices: China vs. U.S.
It shouldn’t be a surprise that I logged onto jcrew.com two seconds after my last post. I got all excited about its promises of free shipping, free returns, duty free shopping to China, but they do charge a premium. I guess … Continue reading
the power of threadless
When I was at BU, we read a very interesting case about Threadless, an innovative company in Chicago that uses an online community of artists to create and vote on T-shirt designs. They call this kind of model crowdsourcing, and it’s pretty … Continue reading
Posted in advertising, love/hate relationship, something awesome
Tagged advertising, awesome, awesomeness, business model, clothes, community, crowdsourcing, democratic, designers, Gap, gap.com, marketing, on-line community, on-line shopping, ownership, paralysis by awesomeness, partnership, selling, shopping, T-shirt, Threadless, Threadless.com
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rage against: Piperlime
i have very little tolerance for poor customer service — mostly because i don’t think it’s very hard to provide good customer service. i feel that businesses rarely lose customers over something major and catastrophic — like an e-coli outbreak … Continue reading
Posted in Uncategorized
Tagged Athleta, Banana Republic, boycott, conditional, credit card, customer service, exchanges, Gap, Lululemon, marketing, mine, Nestle, Old Navy, piperlime, rage, returns, rewards, service guarantee, service marketing, shoes, Welch's
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