Tag Archives: Gap

mystery of the 59fifty hats and their golden stickers

When I returned from China and rode the NYC subway for the first time (in years), I noticed a young dude wearing a baseball cap with the sticker labels still on the bill. I assumed he’d forgotten to take it … Continue reading

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elevators at The Gap in Hong Kong

Every time I go to The Gap in Hong Kong Central, I shake my head at this elevator on the lower level of the store. Can you see in this picture what I might be complaining about? Yes, the stairs. … Continue reading

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J.Crew prices: China vs. U.S.

It shouldn’t be a surprise that I logged onto jcrew.com two seconds after my last post. I got all excited about its promises of free shipping, free returns, duty free shopping to China, but they do charge a premium. I guess … Continue reading

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the power of threadless

When I was at BU, we read a very interesting case about Threadless, an innovative company in Chicago that uses an online community of artists  to create and vote on T-shirt designs. They call this kind of model crowdsourcing, and it’s pretty … Continue reading

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rage against: Piperlime

i have very little tolerance for poor customer service — mostly because i don’t think it’s very hard to provide good customer service. i feel that businesses rarely lose customers over something major and catastrophic — like an e-coli outbreak … Continue reading

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